5 Tips for Finding the One to Protect Your Customers’ Data – Part 1
With the wide variety and specificity of all the dating websites available today, it just goes to show how hard it can be to find the perfect match. Everyone has different needs in a partner — just as everyone has different needs when it comes to data protection.
A lot of managed service providers (MSP) and cloud service providers (CSP) rely on multiple products from a range of vendors to meet their individual data protection requirements for their customers’ environments. Though IT polygamy isn’t illegal, it sure is inconvenient – and expensive.
Maintaining multiple tools necessary to support a broad customer base eats into profits. MSPs and CSPs that juggle a wide array of products find themselves burdened with ongoing delivery and support costs. They also must expend time, energy, and more money educating their team on how to operate all of the different tools.
In this two part blog, we’ll cover five tips you’ll want to consider when searching for your perfect disaster recovery match:
1. The product’s capacity, features, and functionality.
It seems obvious, but it’s worth noting: Your perfect match must have the flexibility to adapt to a wide range of customer needs. After all, that’s why you’ve been working with multiple vendors in the first place, because your organization has to adapt to so many different environments and requirements.
So before you take the plunge with one disaster recovery solution, you must ensure that it is, indeed, a solution that will accommodate every challenge your customers throw at you. With the speed at which data scales these days, your disaster recovery solution must be able to keep up. Today’s companies can’t afford downtime: even a few moments worth of data loss can translate into significant costs.
Real-time replication and failover capabilities help avoid this problem. Replication continuously captures every fragment of data, so neither you nor your clients need fear that they’ll be left hanging. Your customers need their critical servers to be up and running quickly, which is exactly what this strategy enables you to do.
2. What it can deliver
Cloud adoption might be the biggest trend in IT, but plenty of companies are still skittish about fully transitioning. Disaster Recovery-as-a-Service is a way for customers new to cloud to gradually dip their toes into the offerings if they are not yet ready to fully immerse themselves.
Once these customers see the success and ROI they experience with cloud computing supported by strong disaster recovery capabilities, they’ll be all the more likely to fully adopt the cloud; or at least suggest cloud computing as an option for storing more business data. Because you’ve built trust with that customer, they’ll stay with you through their cloud migration. In a win/win exchange, they’ll realize the benefits of the cloud in every instance, and you’ll realize the benefits of helping them realize just how painless the process can be.
Because disaster recovery-as-a-Service is such a gateway to the cloud, it pays for your organization to implement a solution that pulls double duty and makes migration simple, as well. Just like with disaster recovery, a consistent, repeatable approach to migration is the golden ticket for customers who decide they want to transition to the cloud.
Check back for part 2 where we discuss services built around a product, the part of the market that can be captured, and what it will offer an organization in the long run.
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