5 Tips for Finding the One to Protect Your Customers’ Data – Part 2
In our previous post we talked about why it’s important to find the best disaster recovery match for your cloud environment. We covered: the product’s capacity, features and functionality, and what can it deliver.
3. What services are built around it?
This includes how complete the product is when it arrives, and how long it will take to integrate with your systems and the services you deliver to your customers. Can you go to market with the disaster recovery solution tomorrow, or will it require development first?
Since the goal is simplification, you don’t want to be burdened with complicated integration processes. Seek a solution that’s easy to configure and lets you start offering new data protection strategies to your customers, almost as soon as you take it out of the box.
4. What part of the market can be captured?
While the goal is to streamline data protection operations as much as possible, it’s still critical to make sure the solution your organization chooses is the right one for the segment of the market you serve. Not every service provider wants to capture the whole market, so you must address the solution’s suitability for the verticals that are most important to your organization.
But the bottom line is you don’t want to be restricted by internal infrastructure. You want to maximize opportunities for serving customers without having to rely on multiple vendors. Seek a solution with complete flexibility to leverage the public or private cloud so you’re prepared for whichever your customer prefers.
5. What it will offer my organization in the long-term
The vendors behind most solutions do a great job selling themselves — but you must look past any grandstanding or too-good-to-be-true promises. (This is the part on a dating site when you find out your match lied about his or her age or used a particularly flattering Instagram filter to mask his or her appearance.)
Think about what the solution will offer your organization throughout its entire lifecycle: Does the vendor provide ongoing training? What will you be able to deliver as customer needs change? Does the vendor offer technical support? Does it come with a range of APIs that allow you to easily integrate it into your own solutions?
When you operate multiple data protection tools, your job is more difficult than it needs to be. Just like life seems easier when you find your perfect partner, your organization’s work will become simpler and more effective when you work with a single data protection solution; all because you found the right one.
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