The ServiceNow® Platform at Knowledge 2019
Last week I was part of the Syncsort team that attended the ServiceNow Knowledge19 conference. Knowledge19 is ServiceNow’s premier customer event. It was held at The Venetian in Las Vegas. More than 23,000 IT, HR and security professionals attended the conference to learn leading practices, experience hands-on training, and hear about the latest innovations on the ServiceNow platform, and their many partners and system integrators. There were over 400 sessions, 100 hands-on labs with expert guidance, and daily keynote presentations by top leaders from ServiceNow – including their CEO, John Donahoe.
Syncsort was a sponsor of the event, with an all-star team from product development, sales, sales engineering, and business development in attendance. We announced extended capabilities for Ironstream for ServiceNow® to include IBM i (AS/400) environments. In addition, we also previewed our next integration into ServiceNow which will add Event Management capabilities.
For those of you who aren’t familiar with ServiceNow, it is one of the fastest growing and most admired IT companies in the industry. ServiceNow offers a set of cloud-based services that automate workflow within and between departments in an enterprise. It provides workflow solutions and focuses on service management for customer support, human resources, security operations and IT operations departments.
The ServiceNow platform offers cloud-based services and all of its applications are built on this one cloud platform. The platform provides a single data model, common services and deliver a single system of record. Part of the ServiceNow platform is its IT Operations Management (ITOM) product suite. ServiceNow ITOM connects a customer’s physical and cloud-based IT infrastructure with its applications and platform. It identifies a customer’s IT infrastructure components and associated business services, which are dependent upon that infrastructure. It also maintains a single data record for all IT-configurable items, which allows its customers to exercise control over their on-premises or cloud-based infrastructures. Its IT Business Management (ITBM) product suite enables customers to manage their IT priorities, including the scope and cost of IT projects, the development of software related to those projects and the overall management of the customer’s IT project portfolio.
The ITOM area of the ServiceNow platform is where Ironstream for ServiceNow provides deep integration and customer value. Natively, ServiceNow does not have the capabilities to discover the infrastructure components from the IBM mainframe and IBM i.
Ironstream for ServiceNow provides the comprehensive insights of the IBM mainframe environment into ServiceNow Discovery and into the configuration management database (CMDB). The CMDB is the core of the ServiceNow platform. An accurate CMDB makes it easy to understand an organization’s IT environment, particularly in the areas of service impact analysis, asset management, compliance, and configuration management. The ServiceNow CMDB provides a single system of record for IT. By integrating, the mission-critical IBM environments with Ironstream for ServiceNow, customers have the ability to have a true enterprise view of their IT assets and configuration items.
At the booth we met with numerous customers, potential partners, and ServiceNow sales teams. Some customers were looking to see how they can extend and expand the integration of their mission-critical IBM mainframe and IBM i data into ServiceNow. For many enterprise customers, bringing this vital information into the platform has been the #1 priority. After viewing the products and talking with us at the conference, a number of attendees were interested in bringing these solutions into their IT environment, and to their customer bases.
Overall, Knowledge19 was a great event for customers and Syncsort, with many learning opportunities.